Answers to Frequently Asked Questions
Thank you so much for your interest!
If your question is not answered below OR the troubleshooting suggestions do not work, please shoot us an email at seminars@turningpointseminars.com. We strive to answer within one business day, but usually answer much sooner. Please do not send administrative or technical questions to Monika.
PRO TIP: Find likely answers to your questions by scrolling down OR by pressing the “Command” key at the same time as the “F” key. A new “Find” box will appear, into which you can enter key words. You will be taken directly to those sections that focus on your requested topic. Press the downward arrow to advance through the results of your search.
Refund and Extension Policy
Because all login information is sent at the time of registration, we are unable to issue refunds for any reason.
Due to platform limitations and copyright restrictions we are unable to accommodate requests for extensions to either the recordings or the quiz.
We do not offer credit for future classes.
Please plan ahead and start early to get the most out of the course and ensure unforeseen circumstances will not prevent you from completing the course. Reminder emails with explicit details are sent to facilitate success.
We strive to be transparent, consistent, and fair with our policies. Thank you for your understanding and effort.
Need More Time!
Of course we all want more time with this material! It is so good!
It is important to note that these webinars actually provide more time with the material than conventional, in-person seminars that last for only a weekend. By the numbers: 2 days to glean everything you can in marathon sessions vs. 37 days to watch in the convenience of your own home.
This format gives students the best seat in the house and allows for more engagement. Students can watch and re-watch, hit pause and rewind, and take extensive and accurate notes. Students can implement new techniques in the clinic and later review the material to verify and refine. Students can attend the Q&A sessions and/or ask questions via email to check their understanding. Such engagement with the material is impossible during in-person seminars, at which recording is not allowed either.
What’s more: The webinar format saves time because it eliminates the stress and added expense of travel. Ultimately, this format maximizes learning because you have a front row seat for curated and edited treatment demonstrations, as well as concise expert lectures.
Trouble Registering for Course
For best results, use either Firefox or Chrome as the browser AND use a computer, not your phone.
If the promotional email link is not working, register directly on our website: https://turningpointseminars.com/acupuncturewebinars.
If you are still having trouble with clickable links, you can copy and paste the address above or go directly to the “Webinar Registration” page of our website.
How is the Course Organized?
Our courses are a unique hybrid of live and recorded materials.
Recorded Treatment Protocols by Kiiko and Lectures by Monika and/or Kiiko are available 24/7 in the class “showcase” on Vimeo. Students can watch and re-watch these recordings as many times as they wish for the duration of the course.
Live Question and Answer sessions via Zoom enable students to direct specific questions to Monika related to course content. They are recorded and uploaded to the course showcase so that all students can benefit from the discussion even if they could not attend.
Handouts designed specifically for the course and optional textbook Reading Assignments help students navigate the material and dig deeper.
Ultimately, success in the course depends on the individual student, who must engage in self-guided study to get the most out of the course.
How Do I Earn Credit for the Course?
Enrolled students must pass a 10-question QUIZ with 70% score by the deadline to receive state CEUs and/or NCCAOM PDAs. The quiz may be taken an unlimited number of times to receive a passing grade.
It is not necessary to watch all of the videos or scour the reading assignment to pass the quiz. In order to prevent unforeseen circumstances from interfering, it is better to take the quiz as soon as possible because no extensions are granted for any reason.
Can’t Find Course Material
All information necessary to complete the course is sent immediately and automatically via the registration portal to the email address you used to register for the course.
Be sure to enter the email address correctly and to check the correct email. More than one student has entered a typo or checked the wrong email address and then written to us in a panic!
Search for the CONFIRMATION EMAIL with the subject line "KMS Acupuncture Webinar Information.” It contains links to access:
Showcase on Vimeo of recorded lectures and demonstrations
Q&A sessions on Zoom
Quiz
Reading assignment (as well as details for how to order textbooks)
Handouts
The RECEIPT for tax purposes is sent immediately and automatically after you register. The subject line is “Turning Point Seminars: Order Confirmed.”
Please check your Spam, Junk, Social, and/or Promotions folders!
Consider taking preventive measures to facilitate emails going to your inbox! See next section for ideas!
Please send us an email at seminars@turningpointseminars.com if you can’t find the course material in any of your folders and you are sure you have checked the correct email!
How Can I Prevent Course Material from Going to Spam Folder?!
SUBSCRIBE via our Home page!
ADD us as a Contact in your email!
CREATE an email Filter that explicitly routes our messages to your inbox and keeps our messages from going to Spam!
Visit our Webpage for detailed instructions.
Thank you for your efforts!
Trouble with Video Playback
Rest assured: We will NOT close access to the videos ahead of the deadline. If there is a widespread issue, we will notify all students and rectify the situation immediately.
If you have not received such notification and no notice has been posted to the Class Announcements page, please try the following troubleshooting suggestions first!
LOGIN INFORMATION: You do not need to create an account with Vimeo to access the showcase of recordings. The link you receive in the confirmation email will take you to a simple “login” page that requires only the password.
BROWSER: Use the most updated version.
COMPUTER VS. PHONE: Generally, a computer will provide a more seamless experience. If you must use your phone, download the Vimeo app AND ensure that your phone allows cellular data use for streaming OR that your WiFi connection is strong enough to support streaming.
PASSWORD ERROR MESSAGES: Unfortunately, typos are most often the problem! Copy and paste the password—and ensure that there is no space at the end of the password.
OTHER ERROR MESSAGES: Vimeo has summarized the most common error messages and offers specific troubleshooting suggestions for each one. By far, the most common error message is: “Playback error: We’re having trouble playing this video.” If you are seeing this message, it’s likely that your window or browser tab has been left idle for an extended period of time. A quick refresh of the player or your browser should clear the error.
SLOW CONNECTION OR FREQUENT BUFFERING means that you need to strengthen your network connection by:
avoiding “dark” spots in your house
closing all other pages or programs
switching to a different network or upgrading your service plan
accessing videos during “off-peak” times
TIME TO REBOOT!
Restart your router and modem.
Log out of Vimeo and log back in. If you have taken previous webinars, an old password may be saved. Be sure to use the correct password.
Clear your cache. Visit Vimeo’s troubleshooting page for specific instructions.
STILL HAVING TROUBLE? Please contact seminars@turningpointseminars.com and include your phone number. We are a small operation with students from all over the world. We strive to respond in less than 24 hours, but our response time is usually much shorter. Thank you for your patience.
Video Special Features
Each course offers a full SHOWCASE of expertly edited lectures and treatment demonstrations on Vimeo.
You do not need an account to access the showcase; only the link and password are necessary. It is best to copy and paste the password.
Each video in the showcase highlights a specific topic and has been subdivided into CHAPTERS. Want to zero in on "Fire Points" for example? Navigate to the "chapter" icon at the bottom of your screen to quickly jump to that section.
Within each video, Monika cleverly incorporates "PICTURE-IN-PICTURE" strategies to highlight information. Graphic representation of a point or short clips of palpation techniques are spliced into the videos to provide more detail.
Students can turn on SUBTITLES and view a running TRANSCRIPT--in English. The entire video transcript can also be searched for KEY WORDS, making it possible to jump immediately to sections where that key word is mentioned.
Q&A Sessions
You can register at any time for the Q&A sessions via the link provided in the confirmation email.
The registration page contains a link that allows you to determine when the session starts in your timezone so you can plan ahead. The session times are scheduled in “Pacific Time (US and Canada)” or “Los Angeles.” You can also use the Time and Date website.
You can re-register if you lose the link to login. If it has already begun, you will be routed immediately to the session.
After you register, you will receive a confirmation email with options to “JOIN MEETING” via a button, link, or dialing instructions.
Sessions will be recorded and added to showcase within approximately one week. They will be added to the last page of the showcase so keep scrolling! You can check the “Class Announcements” page to see if it has been uploaded.
If you have trouble logging in, please email seminars@turningpointseminars.com.
Ensure that you select “Join with Computer Audio” from the pop-up screen that appears immediately.
If you have trouble once you are logged in, please use the Chat feature.
Bring your questions—any level of KMS!—and get support for your cases. We’ll cover treatment strategies and tips for best results.
The sessions occur on Fridays to give Monika time to begin the lengthy process of uploading and editing the recording. We are very sorry that we cannot alter the space-time continuum for students in other time zones. Thank you for your understanding.
Trouble with Handouts
The link and publication date for the handouts will be included in the confirmation email, which is sent immediately after registering with the subject line: KMS Acupuncture Webinar Information.
Handouts will be available on the day the course opens.
They will be uploaded to Dropbox.
You do not need an existing Dropbox account and you do not need to create an account to access the handouts.
Download the handouts by clicking on the down arrow in the upper right corner of the page.
A pop-up screen will ask you to login or create an account.
Simply click on “Continue with download only” at the bottom of the pop-up box.
If you encounter difficulties with printing, please try a different printer. If the problem persists, a copy shop may have more luck!
If the problem persists, please contact seminars@turningpointseminars.com. We can send pdf or jpg versions as attachments, which usually solves persistent problems!
Ordering Diodes and Textbooks
Order diodes by sending an email to Kiiko at kiiko.m.acupuncture@gmail.com. Let her know how many pairs you want and include your name and shipping address. Medium size rings are a good start. She'll write back with details about price, payment, and delivery.
Get texbooks by contacting the publisher: J & R Graphics at (781) 871-7577 or kiiko@jrgraphics.biz. Please allow 7-10 days for delivery.
Worried About Quiz
The quiz has only ten questions, may be taken an unlimited number of times, and 70% is a passing grade.
Most students pass on their first try in under ten minutes, so don’t stress! You do not need to watch all of the videos to take the quiz, so take it as soon as possible to prevent unforeseen circumstances from interfering with your success!
In order to receive credit for the course, students MUST pass the quiz by the deadline.
Due to platform limitations and copyright restriction, no extensions will be granted for any reason. We strive to be transparent, consistent, and fair with our policies. Thank you for your effort and understanding.
Which Quiz Should I Take?
Two versions of the quiz (with the exact same questions) have been generated because two states do not accept NCCAOM-approved courses for re-licensure.
Most states and many countries accept NCCAOM-approved courses for re-licensure. Please verify requirements with your board directly.
All students who take either version of the quiz will receive an NCCAOM certificate.
If you are licensed in Florida, take the “Florida” version and use the “Florida” CEU certificate for re-licensure. We submit the roster of students to the Florida Acupuncture Board within ten days of course closure.
If you are licensed in California, please take the “California” version and use the “California” CEU certificate for re-licensure.
If you are licensed in both California and Florida, please take both versions so that you will receive two certificates that you can submit for re-licensure to the respective states.
If you are licensed in ANY other state or country, please take the “California” version. The “California” CEU certificate you receive is a record of course completion for your files. You will submit the NCCAOM certificate (which is sent by email within 10 days of course closure) for re-licensure.
If you make a mistake when entering your name or license numbers during registration, please re-take the quiz with the correct information—and let us know of the error. We will delete the first attempt.
Need Certificate
State CEU certificates are sent automatically and immediately after you finish the quiz. Search your inbox, junk, social, and promotions folders for the subject line "Completed quiz" to locate.
NCCAOM PDA certificates are sent within ten days of course completion. To locate the certificate, search your email for the subject line: “Congratulations! Here is your NCCAOM PDA Certificate of Completion."
Diplomates can retrieve their certificates directly from NCCAOM's website (Click Login-->Certification button-->Enter Username & password-->Diplomate Benefits-->My Learning-->Download).
If you are NOT a Diplomate and you cannot find your certificate in your inbox or spam folders, please contact us! We can retrieve your certificate for you.
Please download, save, and print certificates immediately.
Questions about Certificates
I am not registered in Florida or California; why did I get a CEU certificate for these states when I passed the quiz? If you are not registered in either Florida or California, then the CEU certificate is only a record of course completion. Students from these states will submit this certificate to their Boards for re-licensure.
Why isn’t my state license number included on the CEU certificate? If you are not licensed in either California or Florida, then your license number is not included on the certificate because this certificate is for California and Florida acupuncturists whose state boards have established their own credentialing process and do not accept NCCAOM-approved courses. If you entered your license number when you registered for the quiz, it will be uploaded to the NCCAOM portal and be included on your PDA certificate.
Why isn’t my NCCAOM number on my PDA certificate? This is a good question and is entirely a result of NCCAOM design. The PDA certificate will include your license number but it does not include your NCCAOM number. If you included your NCCAOM number when you registered for the quiz, then it was uploaded to the NCCAOM portal and the credits should have been automatically added to your account. If a course is not included in your account, please contact seminars@turningpointseminars.com so we can help you to troubleshoot the issue.
Continuing Education Credits
Every student who passes the quiz by the deadline will receive an NCCAOM certificate within ten days of the last day of the course.
Most states and many countries accept NCCAOM certificates for re-licensure. Please contact your licensing board for verification of requirements.
Two states (i.e., California and Florida) do not accept NCCAOM PDAs for re-licensure and have established their own licensing boards. We secure CEUs for California and for Florida so those students can earn credit and submit the CEU certificates for re-licensure.
if you are licensed in any other state and many other countries, you will submit the NCCAOM certificate for re-licensure. However, please contact your board to verify requirements.
We submit the student roster to CE Broker on behalf of Florida students within ten days of the last day of class.
Certificate Course in Matsumoto/Nagano Style
Every course offered by Turning Point Seminars earns credit toward a certificate that acknowledges 150 hours of intensive study.
This certificate is not a certification, which is not currently available from any provider. Earning the certificate is a significant achievement, but Kiiko’s pursuit of insights and effective tools is llfelong.
In order to earn the certificate, students must take the Foundations or Essentials course. You do not need to take this course first. Students of every level of study can benefit from this course.
We keep a record of every course you take and notify you when you have earned 150 hours and when your certificate is ready.
Certificates are generated in Oregon, mailed to California for Monika’s signature, delivered to Massachusetts for Kiiko’s signature and Master Nagano’s beautiful chop, and then scanned and emailed to you. The original can also be mailed. The process takes a bit longer than it used to, but certificates have been sent to students all over the world.
Courses offered by other continuing education providers (even those in which Kiiko is the presenter) do not count toward the certificate. Because we are a small operation, we are simply unable to evaluate such records. Thank you for understanding.
Currently, we offer one class at a time. We do not offer courses on demand or in-person courses. We have only repeated one class so far (i.e., the Foundations class) so each class has been developed from scratch and our format has changed radically since our first webinar in 2020.
For more information about the certificate, please visit: https://turningpointseminars.com/certificate-course.
Directory of Practitioners
Everyone who has completed 150 hours with Turning Point Seminars is invited to upload a profile to our Directory of Practitioners from all over the world.
We send invitations to create your listing by email once you have completed 150 hours and your certificate is ready for delivery.
Students from at least 35 countries and 46 states have earned 150 hours!
If you want to refer a patient to a practitioner in Brazil or Boston and beyond, the Directory is your resource!
Future Course Calendar
Currently, we offer one course at a time and course material is available 24/7 during a specified timeframe.
Because of Kiiko’s discoveries are ongoing and her style so dynamic, it is not always easy to establish a yearlong calendar in advance.
Be sure to join our mailing list by subscribing from our home page, or contacting seminars@turningpointseminars.com.
Like us on Facebook and follow us on Instagram to learn about future classes—and get the occasional discount!
We hope to expand the reach of KMS and have modest goals to increase the number of friends on social media. Thank you for helping us to spread the word by liking and sharing our posts!
New Students & New Acupuncturists Welcome!
Our unique HYBRID FORMAT means that students of all levels can benefit from the course. We deliver Kiiko’s latest clinical discoveries via a combination of live and recorded material, lecture and treatment demonstrations, as well as background textbook reading and handouts designed specifically for the course.
Every student starts where they are and each class contains effective strategies that can be used in the clinic immediately. Depending on your level of KMS knowledge, the number of strategies you incorporate into your practice from the course may vary.
The benefit of the webinar format is that students can revisit the material at their convenience--at home and in the clinic.
During each webinar, Monika is available for practice-specific questions by email and/or during the live Q & A sessions.
Copyright Notice
All of our course content (e.g., recordings, handouts, quiz, etc) is for use by enrolled students only. It is against copyright law to share or distribute or otherwise access any course material if you are not an enrolled student. If you receive any course information in error, we ask that you notify us immediately (seminars@turningpointseminars.com). Please do not access or distribute information if unauthorized to do so.
Students who are not enrolled in the course may not take the quiz and are not entitled to receive any state continuing education units (CEUs) or NCCAOM professional development activity units (PDAs).
Access to all course materials (including webinar, handouts, recording, and quiz) is limited to registered students and is subject to the following copyright restrictions: By enrolling in this class and downloading handouts you agree to the following: The seminar textbooks (“Textbooks”) used in the seminar today are Copyright© Kiiko Matsumoto and David Euler (“Authors”). The additional seminar materials (“Additional Materials”) used in the seminar are Copyright© Kiiko Matsumoto. ALL RIGHTS RESERVED. Anyone who is interested in utilizing the Textbooks in any way other than as learning materials for this particular seminar shall contact Authors for SPECIFIC WRITTEN PERMISSION BY BOTH OF THE AUTHORS. Anyone who is interested in utilizing the Additional Materials in any way other than as learning materials for this particular seminar shall contact Kiiko Matsumoto for SPECIFIC WRITTEN PERMISSION by her. The names of the Authors (alone or as part of another name) or any logos, seals, insignia or other words, names, symbols or devices that identify either author may not be used to endorse or promote products derived from the Materials / Textbooks WITHOUT SPECIFIC PRIOR WRITTEN PERMISSION. Specific permission from Kiiko Matsumoto is required prior to teaching any material from this seminar, the class handbooks or other materials published by Kiiko Matsumoto. I give permission for my image to be included in any recording made of this seminar that may be sold and distributed.